The Veli Communication Triangle is your go-to tool for seamless communication with your preschool student's school, especially if they're attending Ocean Colleges. By simply logging into the application, you gain instant access to crucial updates about your student. Whether it's scheduling an appointment by sending a message to their teacher or checking their nutritional status menu, this app makes it all effortlessly manageable.
Frequently Asked Questions
1-) Why am I unable to log into the application?
There could be several reasons behind login issues. First, ensure you have a stable internet connection and that you're using the latest version of the app. Here are common problems:
- a. Your interactive user and VUU user may not match, causing the application to fail.
- b. You might have a VIU user that hasn't been activated or lacks the necessary permissions. This typically results in a blank page within the app.
- c. Your session might have been terminated. User sessions are ended at specific intervals. To resolve this, tap the authority button in the top right corner to log out, and then log back in.
2-) How can I reset my password?
Our system is integrated with Interaktif. You can reset your password directly through the Interactive platform.
3-) Why am I not receiving notifications?
Ensure that you've allowed the app to send notifications. You can verify this under Settings > Applications > Parent Communication Triangle. If issues persist, try logging out and then logging back in to refresh your settings.
4-) Why does the app receive frequent updates?
We're constantly working to enhance the application. Beyond facilitating parent-teacher communication, the app manages various levels and types of authority. Therefore, updates are often necessary for stage-specific improvements or performance enhancements.
5-) My issue isn't listed above, or the suggested solutions didn't work. What should I do?
Reach out to us by emailing your username, device model, and app version to [email protected]. Alternatively, you can automatically initiate these actions by tapping the "Support" button found in the application's right-side drop-down menu.
